Join NOW-fertility
Patient Services Assistant
Overview
We are seeking a Patient Services Assistant to manage and triage the flow of enquiries arriving via all sources.
This is a full-time position (40 hrs per week) offered on a self-employed basis, working remotely. Remuneration will be in the range CHF 20,000 – 30,000 per annum based on experience.
Scope
Front line patient services function
Responsibilities
- Handle and triage all enquiries and leads up to the time when converted to consultation
- Register all leads
- Manage Live Chat
- Manage leads engagement via social media
- Answer all the initial queries
- Work collaboratively with the fertility care coordinators
Skills
- Languages: English, French, and Arabic (essential)
- Languages: Spanish, Italian, and German (desirable)
- Leads management (desirable)
- Sales (desirable)
- Excellent communication skills
- Excellent organisational skills
- Data entry
- Knowledge of Google Drive and Microsoft
- Knowledge of women’s healthcare, fertility and assisted conception (desirable)
- Ability to work remotely as part of a team
Apply Online
To apply for this position please submit a current CV to Annette Eckersley, Communication Manager, at annetteeckersley@now-fertility.com
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