Care Coordinator
Reports to:
Patient Services Manager
Overview
We are recruiting an experienced Care Coordinator to join our global multidisciplinary team. Working virtually using our cloud-based technology you’ll be responsible for coordinating the care of patients undergoing assisted conception treatment cycles, helping them to make well informed choices to maximise their chances of a successful pregnancy in the shortest, most stress-free time.
Key Responsibilities
To conduct virtual initial advisory appointments with patients using any digital and/or remote solutions, including but not limited to the NOW-fertility secure cloud-based platform, with the primary objective of:
- Introducing NOW-fertility and explaining the benefits of the programme
- Ensuring GDPR and any other data protection forms are duly completed
- Reviewing the enquiry forms
- Collecting additional information/history, as necessary
- Offering/organising appointment with physicians and nurses, as necessary
- Creating patient file and assigning the patient unique identifying number for basic and full access
To conduct virtual follow-up appointments with patients after the initial appointment with the physician, using any digital and/or remote solutions, including but not limited to the NOW-fertility secure cloud-based platform, with the primary objective of:
- Reviewing the individualised treatment plan recommended by the physician
- Explaining the next steps
- Presenting and discussing the costs and package options
- Arranging all screening tests, if required
- Arranging the collection or delivery of medications, as recommended by the physician (according to the electronic prescription), and if arranged via NOW-fertility
- Signing the treatment agreement
- Completing the treatment location form
- Contacting the recommended partner clinic
- Confirming with the patient availability at the partner clinic
- Sending cycle’s unique access link to the partner clinic to access patient records
- Introducing patient educational resources
- Answering any queries
To ensure patients have knowledge of how to access the portal/app and any digital solutions at all the time.
Job Description
- To introduce NOW-fertility finance and legal services, once these are available
- To create and maintain up to date the list of Satellite Clinics in each country
- To ensure a smooth flow of communication and work between NOW-fertility team and patients
- To ensure a smooth flow of communication between NOW-fertility team and partner clinics / Satellite Clinics
- To assist patients with making any appointments either in-person or virtual with the NOW-fertility clinical team or at the partner clinics or at the Satellite Clinics, as required
- To assist the NOW-fertility physicians, nurses and admin staff as necessary
- To work as part of a team in a rota system to provide continuous advice and support to patients 24/7 using any digital and/or remote solutions
- To arrange blood pregnancy tests and/or follow up appointments with the physician
- To agree date of viability ultrasound scan with the chosen partner clinic, and arrange the ultrasound scan
- To ensure the partner clinic team enters all the clinical and laboratory information in the patient’s electronic medical file
- To obtain patient feedback and testimonials at designated points during the treatment process
- To contribute to educational and training resources, including printed material and video recordings for patients
- To contribute to blogs and articles for the website, social media and communication/PR
- To participate in ongoing quality management including audits and risk assessments
- To ensure compliance with legislative requirements in relevant countries and organisational codes of practice
- To handle patient data responsibly at all times and be compliant with mandatory training
- To work collaboratively with internal and external colleagues, treating everyone fairly and equally and encouraging and embracing diversity within the team
- To participate to in-person and/or virtual patient’s events, meetings and forums, as required
- To represent NOW-fertility at events, meetings, forums and congresses, as required
Person Specification
Qualifications & experience
High knowledge of both written and spoken English (essential)
Excellent customer care skills – (essential)
Previous experience in healthcare, fertility, women’s health or pharmaceuticals – (essential)
IT literate – (essential)
Fully conversant and comfortable with the use of virtual platforms to communicate with patients (essential)
Ability to speak and write in Italian and Spanish – (essential)
French will be appreciated
Personal Qualities
Strong commitment to personalised and innovative patient care
Excellent organisational skills
Excellent written and verbal communication skills
Team player, dynamic and flexible
Job details
Full time hours
Remote working
Salary based on experience
Freelancer contract: you need to be able to invoice each month with your VAT number
We don’t get paid days off
Deadline of application and Starting date
We will collect applications until Sunday 11th September.
Only candidates who fulfil the requirements will be contacted.
Start of work: end-September.
Apply Online
Please send your CV and a motivation letter to:
Michela Colasanti
Team Leader
michelacolasanti@now-fertility.com
with a copy to:
Annette Eckersley
Group Assistant
annetteeckersley@now-fertility.com
Only candidates who send their CV and motivation letter will be contacted if they fit with the requirements of this job offer.
Or please complete the form below:
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Book a consultation to begin your journey
Our commitment is to make fertility care accessible, successful and stress free for patients.
If you are ready to start your journey, book a consultation with one of our experienced fertility consultants.