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Care Coordinator

Reports to:

Patient Services Manager

Overview

To be responsible for coordinating the care of patients accessing assisted conception treatments via NOW-fertility, and be part of a global multidisciplinary team embracing technology solutions and innovative measures to offer an unparalleled experience for patients.

Key Responsibilities

To conduct virtual initial advisory appointments with patients using any digital and/or remote solutions, including but not limited to the NOW-fertility secure cloud-based platform, with the primary objective of:

  • Introducing NOW-fertility and explaining the benefits of the programme
  • Ensuring GDPR and any other data protection forms are duly completed
  • Reviewing the enquiry forms Collecting additional information/history, as necessary
  • Offering/organising appointment with physicians and nurses, as necessary
  • Creating patient file and assigning the patient unique identifying number for basic and full access

To conduct virtual follow-up appointments with patients after the initial appointment with the physician, using any digital and/or remote solutions, including but not limited to the NOW-fertility secure cloud-based platform, with the primary objective of:

  • Reviewing the individualised treatment plan recommended by the physician
  • Explaining the next steps
  • Presenting and discussing the costs and package options
  • Arranging all screening tests, if required
  • Arranging the collection or delivery of medications, as recommended by the physician (according to the electronic prescription), and if arranged via NOW-fertility
  • Signing the treatment agreement
  • Completing the treatment location form
  • Contacting the recommended Centre of Excellence
  • Confirming with the patient availability at the Centre of Excellence
  • Sending cycle’s unique access link to the Centre of Excellence to access patient records
  • Introducing patient educational resources
  • Answering any queries

To introduce NOW-fertility finance and legal services, once these are available

To create and maintain up to date the list of Satellite Clinics in each country

To ensure a smooth flow of communication and work between NOW-fertility team and patients

To ensure a smooth flow of communication between NOW-fertility team and Centres of Excellence / Satellite Clinics

To assist patients with making any appointments either in-person or virtual with the NOW-fertility clinical team or at the Centres of Excellence or at the Satellite Clinics, as required

To assist the NOW-fertility physicians, nurses and admin staff as necessary

To work as part of a team in a rota system to provide continuous advice and support to patients 24/7 using any digital and/or remote solutions

To arrange blood pregnancy tests and/or follow up appointments with the physician

To agree date of viability ultrasound scan with the chosen Centre of Excellence, and arrange the ultrasound scan

To ensure the Centre of Excellence team enters all the clinical and laboratory information in the patient’s electronic medical file

To obtain patient feedback and testimonials at designated points during the treatment process

To contribute to educational and training resources, including printed material and video recordings for patients

To contribute to blogs and articles for the website, social media and communication/PR

To participate in ongoing quality management including audits and risk assessments

To ensure compliance with legislative requirements in relevant countries and organisational codes of practice

To handle patient data responsibly at all times and be compliant with mandatory training

To work collaboratively with internal and external colleagues, treating everyone fairly and equally and encouraging and embracing diversity within the team

To participate to in-person and/or virtual patient’s events, meetings and forums, as required

To represent NOW-fertility at events, meetings, forums and congresses, as required

Person Specification

Qualifications & experience

Excellent customer care skills – (essential)

Previous experience in healthcare, fertility, women’s health or pharmaceuticals – (essential)

IT literate – (essential)

Fully conversant and comfortable with the use of virtual platforms to communicate with patients – (essential)

Ability to speak additional languages – (desirable)

Personal Qualities

Strong commitment to personalised and innovative patient care

Excellent organisational skills 

Excellent written and verbal communication skills

Team player, dynamic and flexible

Job details

Full or part time hours

Remote working

Salary based on experience

Apply Online

To apply for this position please send a current CV to Annette Eckersley, Group Assistant, at annetteeckersley@now-fertility.com or complete the form below:
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    Book a consultation

    NOW-fertility’s commitment is to make fertility care accessible, successful and stress free for patients.

    If you are ready to start your journey, book a consultation with one of our experienced fertility consultants.

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    Global Clinical Network

    NOW-fertility will coordinate the whole treatment cycle and will only associate with the best providers worldwide, made up of licensed Centres of Excellence (with above national average fertility success rates) for assisted conception treatment and outstanding Satellite Clinics for diagnostic and monitoring investigations.  This infrastructure will make the fertility journey considerable quicker, whilst being more tailored, accessible and affordable for patients.

    Unicorn NOW Platform

    This bespoke and highly secure cloud-based platform is positioned to change the way the millions of people annually who want a baby experience fertility treatment.  We integrate Machine Learning data to prognosticate the best chances of success and use Artificial Intelligence to drive patient engagement.

    Reduced timescales

    One of the key problems with the current IVF service which NOW-fertility can resolve is the speed we can provide both advice, support and treatment.

    Our research indicates we will be able to reduce the time commitment of a patient during the highly stressful period from initial contact to egg collection from 24-30 hours down to 8 hours.

    REQUEST MORE INFORMATION

    Please complete the form below and a member of our team will contact you with more information. 

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