Join NOW-fertility​

Reports to:

Patient Services Manager

Overview

We are recruiting an experienced Care Coordinator to join our global multidisciplinary team. Working virtually using our cloud-based technology you’ll be responsible for coordinating the care of patients undergoing assisted conception treatment cycles, helping them to make well informed choices to maximise their chances of a successful pregnancy in the shortest, most stress-free time.

Key Responsibilities

To conduct virtual initial advisory appointments with patients using any digital and/or remote solutions, including but not limited to the NOW-fertility secure cloud-based platform, with the primary objective of:

• Introducing NOW-fertility and explaining the benefits of the programme
• Ensuring GDPR and any other data protection forms are duly completed
• Reviewing the enquiry forms
• Collecting additional information/history, as necessary
• Offering/organising appointment with physicians and nurses, as necessary
• Creating patient file and assigning the patient unique identifying number for basic and full access

To conduct virtual follow-up appointments with patients after the initial appointment with the physician, using any digital and/or remote solutions, including but not limited to the NOW-fertility secure cloud-based platform, with the primary objective of:

• Reviewing the individualised treatment plan recommended by the physician
• Explaining the next steps
• Presenting and discussing the costs and package options
• Arranging all screening tests, if required
• Arranging the collection or delivery of medications, as recommended by the physician (according to the electronic prescription), and if arranged via NOW-fertility
• Signing the treatment agreement
• Completing the treatment location form
• Contacting the recommended partner clinic
• Confirming with the patient availability at the partner clinic
• Sending cycle’s unique access link to the partner clinic to access patient records
• Introducing patient educational resources
• Answering any queries

To ensure patients have knowledge of how to access the portal/app and any digital solutions at all the time.

Job Description

• To introduce NOW-fertility finance and legal services, once these are available
• To create and maintain up to date the list of Satellite Clinics in each country
• To ensure a smooth flow of communication and work between NOW-fertility team and patients
• To ensure a smooth flow of communication between NOW-fertility team and partner clinics / Satellite Clinics
• To assist patients with making any appointments either in-person or virtual with the NOW-fertility clinical team or at the partner clinics or at the Satellite Clinics, as required
• To assist the NOW-fertility physicians, nurses and admin staff as necessary
• To work as part of a team in a rota system to provide continuous advice and support to patients 24/7 using any digital and/or remote solutions
• To arrange blood pregnancy tests and/or follow up appointments with the physician
• To agree date of viability ultrasound scan with the chosen partner clinic, and arrange the ultrasound scan
• To ensure the partner clinic team enters all the clinical and laboratory information in the patient’s electronic medical file
• To obtain patient feedback and testimonials at designated points during the treatment process
• To contribute to educational and training resources, including printed material and video recordings for patients
• To contribute to blogs and articles for the website, social media and communication/PR
• To participate in ongoing quality management including audits and risk assessments
• To ensure compliance with legislative requirements in relevant countries and organisational codes of practice
• To handle patient data responsibly at all times and be compliant with mandatory training
• To work collaboratively with internal and external colleagues, treating everyone fairly and equally and encouraging and embracing diversity within the team
• To participate to in-person and/or virtual patient’s events, meetings and forums, as required
• To represent NOW-fertility at events, meetings, forums and congresses, as required